Support
Something broken, confusing or missing? Write to us. A person reads every message.
Write to us
Email support@openatelier.co. Tell us what you were doing, what you expected, and what happened instead. Name the manuscript and chapter if it helps.
You do not need to send us your text, and we would rather you did not unless the problem cannot be shown without it. During the beta we aim to answer within two working days.
The sign-in email did not arrive
Look in spam or promotions, and check the address you typed. Each link works once and expires after 15 minutes. Ask for a new one from the sign-in page.
Signing in without email
Once you are signed in, add a passkey in Settings. After that you can sign in with your device's fingerprint, face or PIN, without waiting for an email.
Is my work saved?
Every edit is kept in your browser at once and sent to our servers in the background. If the connection drops, keep writing: your edits are sent when it comes back. Avoid clearing this site's data in your browser while edits are waiting.
Each chapter has a version history you can open from the chapter.
Bringing my work in
From the library, Import reads a Word (.docx), PDF, text, Markdown or RTF file, a Scrivener project (zipped, or as a folder), a Novelcrafter export, or a zip of documents such as a Sudowrite project export. You check the chapters and story bible entries before anything is saved. Imported text is marked as imported in the authorship record. PDFs do not keep italics, and images, footnotes and comments are not imported.
Getting my work out
Export any manuscript as a DOCX file in standard manuscript format from its page, with the authorship record as an optional appendix. Chapter check findings export as CSV, with their passages, from the check panel.
Plans and billing
Your plan page (Plan, in the account menu) shows how many Coach reads and Co-write requests you have left this period. From there you can subscribe, buy a pack, and open Stripe's billing page to change your card, switch between monthly and yearly, see invoices or cancel.
Deleting my account
Deleting an account yourself is not built yet. Write to support@openatelier.co from the address on your account, and we will delete the account and everything in it within 30 days.
Reporting a security problem
Write to support@openatelier.co with “Security” in the subject. Please test only against your own account, never against another writer's.